FAQ

Frequently Asked Questions

A structured FAQ covering delivery, shop, and membership topics. Reach out for further assistance.

Delivery FAQ

Answers about hotpot delivery flow, fees, coverage, order timing, and delivery status.

Will I see the delivery fee before ordering?

What areas does delivery cover?

Does payment success mean delivery is complete?

Shop FAQ

Answers about soup packs, heating, storage, bundle sets, and purchase decisions.

What scenarios is the shop for?

How do I heat the soup packs?

What's the difference between single items and Bundle Sets?

Member FAQ

Answers about registration, points, referrals, coupons, and member account behavior.

Do I need to register before ordering?

How are membership points calculated?

Are coupons and points the same thing?

What is Nan Peng You Hotpot?

Nan Peng You Hotpot is a Malaysia-based brand operating dine-in restaurants, hotpot delivery, and ready-to-eat Sea Collagen soup pack retail.

What's the difference between Shop and Delivery?

Delivery is for ready-to-eat meals delivered immediately. Shop is for retort soup packs and gift boxes to stock up or gift.

Which FAQ section should I check first?

Delivery questions → Delivery FAQ. Product/order/heating → Shop FAQ. Points/coupons/referrals → Member FAQ.

What if the FAQ doesn't have my answer?